Privacy Policy

Effective Date: 04/15/2025

1. Introduction

Welcome to Zevo FLOW's Membership System. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, and protect your information when you use our membership services, whether through our website, mobile app, or partner merchants.

2. Information We Collect

• Personal Information: Name, email, phone number, birthday, and other profile details provided by you or collected from partner merchants.
• Membership Activity: Points earned, transaction history, store visits, card usage records, preferences, and membership tier.
• Device & Usage Data: Device type, IP address, location (if enabled), access time, and browsing behavior within our system.

3. How We Use Your Information

• To create and manage your membership account.
• To provide personalized offers, discounts, and rewards.
• To notify you of promotions, campaigns, or system updates.
• To analyze user behavior for improving service quality.
• To ensure system security and fraud prevention.

4. Data Sharing

We may share necessary membership data (e.g., card ID, name, point status) with authorized merchants or service partners strictly for operating the membership program. We never sell your data to third parties.

5. Data Security

We use modern encryption and secure storage protocols to protect your data. Access is restricted to authorized personnel only.

6. Your Rights

You may request to access, correct, export, or delete your personal data at any time by contacting us at contact@arcsolu.com.

7. Cookies and Tracking

Our system may use cookies to maintain session information and improve user experience. You may disable cookies in your browser settings.

8. Policy Updates

We may update this Privacy Policy as needed. Updates will be posted on this page with an updated effective date.

Terms of Use

Effective Date: 04/15/2025

1. Agreement

By registering for and using our membership system, you agree to these Terms of Use. Please read them carefully before enrolling.

2. Account Registration

• You must provide accurate and complete information when signing up.
• You are responsible for keeping your login credentials secure.
• We reserve the right to suspend or terminate accounts that violate these terms or are suspected of fraudulent activity.

3. Membership Services

• You may earn points, receive discounts, or enjoy exclusive benefits according to the program rules set by ARCSOLU SARL or participating merchants.
• Points and benefits are non-transferable and may expire if unused.
• We reserve the right to modify membership benefits, point rules, or tiers with prior notice.

4. Use of Digital Cards

Our membership system may support digital cards (e.g., Apple Wallet, Google Wallet). You agree not to misuse or tamper with your digital card. Any unauthorized modification may lead to account suspension.

5. Limitation of Liability

We are not responsible for loss of points or benefits due to system outages, merchant errors, or unauthorized use. We provide the system “as is” and disclaim any warranties.

6. Termination

You may cancel your membership at any time. We reserve the right to terminate your account for violation of these terms or abuse of the system.

7. Governing Law

These Terms shall be governed by the laws of France. Any disputes will be resolved in accordance with applicable local regulations.

8. Contact

If you have any questions, please contact us at: contact@arcsolu.com